Apps & Workflow Integration
Streamline tasks and critical business processes by integrating apps and workflows.
Auto Attendants & Call Queues
Queue and auto direct callers to a centralised agent who can then help with a particular issue or question.
Teams Calling
Integrate calls seamlessly into the flow of work with unified classic and modern calling features.
Teams Meetings
Turn any room into an inclusive meeting space where everyone can fully participate from anywhere.
Blend Microsoft Teams into Contact Centre
Use Teams as the hub for internal and external customer connection, integrated with partner Contact Centre solutions
Townhalls, Webinar & Video Conferencing
Deliver more engaging virtual events like town halls, webinars, and broadcasts.
Modernised Communications
This service portfolio is comprised of planning and design services for telephony and calling. This includes network assessment, identify technical risks with mitigation plans, evaluate your adoption readiness to support all elements of a voice solution based on Microsoft Teams Phone.
Hybrid Meetings
Hybrid meetings delivered by Microsoft Teams enable your organisation in the evolution of it’s communications and meeting journey. We can help with readiness and/or develop device strategy whether it be greenfield or migration from an existing solution.
Enablement
Deep expertise and resources to enable Microsoft Teams Calling and connectivity to PSTN services. These services can range from basic enablement and handset configuration to complex enterprise voice deployments with workflow and dial plan implementation.
Adoption
Whether you are just getting started, piloting or have already launched Microsoft Teams, Accelacloud can help drive usage and realise the transition towards the modern teamwork environment. Services can range from training, change management and/or onboarding.